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Several emails are automatically generated by the shop at different times or events, such as when an order transitions from processing to dispatched. You can modify these emails by accessing them and clicking on the "Edit" option.
It is crucial to complete the email templates before launching your store. In the "contact information" section, specify the "from" email address for each mail template. This ensures that customers recognise the sender and know where to respond if necessary.
While the store emails can operate without additional content adaptations, it is recommended to add your own content, such as "Thank you for shopping with your store name," for a professional and personalised touch.
Please refrain from removing any values in the templates, as they serve a purpose, and removing them may result in consequences.
The email templates that you can edit the sender are as follows:
Description
Subject
An administrator has commented an order
An administrator has commented an order
Distributor products already exist locally
Distributor products already exist locally
Email domain change
Email domain change
Invoice mail
Invoice from $0
Logged in from new IP address
Logged in from new IP address
Mail on rejected approval
Order rejected
Mail sent when an order is set to deleted
The order was set to deleted
Mail sent when an order is set to delivered
Dispatch Confirmation
Mail sent when an order is set to partly delivered
The order was set to $1
Mail sent when an order is set to pending
The order was set to pending
Mail that is sent when the order changes to a user-defined status (not system specific)
Your order has changed status to $1
Mail to a customer when a product package has changed
One of your product packages has changed
Mail to admin when a new order has been made
A new order has been made
Mail to admin when a new return has been created
A new return has been created
Mail to admin when a product has been deleted
A product has been deleted
Mail to admin when an order has been delivered to a retailer
An order has been delivered to a retailer
Mail to admin when an order has changed
An order has changed
Mail to approver when a new order has been made
You've a new order to approve
Mail to customer at inactive registration
You have been registered at the shop
Mail to customer at registration
A new customer has registered
Mail to the customer when a return has changed
Your return has changed
Mail to the customer when an order has changed
Your order has changed
Mail to the customer when he is activated
You've been activated (Sends customer a link to create their own password)
Order confirmation to the customer
Order Confirmation
Order receipt
Order receipt
Product notification to admin
Product notification
Product notification to customer
Product notification
Product promotion back in stock
Product promotion back in stock
Product promotion out of stock
Product promotion out of stock
Quote
Quote
Quote request to admin
Quote request
Quotes have been inactivated
Quotes have been inactivated
Reset password
Reset password
Verva order
Verva order notification (NA in UK)
Warning about expired products in agreement assortments
Notification that products in an agreement assortment have expired
You are now able to create mail templates for your own order statuses with this tool.
Please Note
You may only create mail templates for "User created" order statuses. For "System statuses" you must edit its linked mail template.
You can add product name / order number into some of the the customer facing emails.
Note that depending on the template, the parameters can yield different results.
These templates are using the following parameters.
Description
Parameter
Mail on rejected approval
{0} Order number, {1} Name of approver
Mail sent when an order is set to deleted
{0} Date + Time + Comment, {1} URL link to order, {reference} customer reference
Mail sent when an order is set to delivered
{0} Date + Time + Comment, {1} URL link to order, {reference} customer reference
Mail sent when an order is set to partly delivered
{0} Date + Time + Comment, {1} URL link to order, {reference} customer reference
Mail sent when an order is set to pending
{0} Date + Time + Comment, {1} URL link to order, {reference} customer reference
Mail that is sent when the order changes to a user-defined status (not system specific)
{0} Date + Time + Comment, {1} URL link to order, {reference} customer reference
Mail to a customer when a product package has changed
{0} Bundle name, {1} Product name, {2} Article number
Mail to approver when a new order has been made
{0} Order number, {1} URL link to order
Mail to customer at inactive registration
-
Mail to the customer when a return has changed
{0} "Your return has changed", {1} URL Link to order
Mail to the customer when an order has changed
{0} Date + Time + Comment, {1} URL link to order, {reference} customer reference
Mail to the customer when he is activated (Sends customer a link to create their password)
{0} Username, {1} URL link to create new password, {2} URL link to webshop
Quote
{1} URL link to quote
Please note
This feature needs to be enabled by Netset (activation and configuration are carried out as billable work). Please create a task in Project Database (PDB) for further assistance.
DKIM (Domain Keys Identified Mail) is an email security standard designed to make sure messages aren't altered in transit between the sending and recipient servers. It uses public-key cryptography to sign email with a private key as it leaves a sending server.
Nettailer has the functionality for you to utilise these tools if your organisation has this tool implemented. Simply activate it here and add your credentials into the fields provided.
Active
Activates or deactivates this feature from being used by your Nettailer store emails.
Enabled
If active (the setting above) you can disable using this setting without the removal of previously entered data.
Domain
Add your email domain here.
Selector
Add your selector here.
Private Key
Add your Private key here.
Please note that your Nettailer doesn't create DKIM, it will only facilitate you using DKIM you have set up outside of the Nettailer platform.
Here you will find a log of all the emails sent from the store and they status that is connected to it. This serves as a tool for you to review should you need to investigate any issue with the store sent emails.
The initial screen displays the emails sent and the following information for each one:
Status
Shows the current status of this particular email. The statuses availble here will be:
Inactive
Pending
Sent
Failed
Subject
This is the email subject heading (this will identify the email sent).
From
This displays the email address the store has sent the email from.
To
This displays the recipients email address.
Created
Displays the date and time this email was created.
Sent
Displays the time and date the email was sent.
Delivery date
Displays the time and date the email was delivered.
Failures
Displays if this email failed to send and how many times it was attempted.
Selecting and clicking on any email in this list will take you to the email details page. Here you be able to view all the information above with the addition of any additional email setting and the email content.
You can also view any attachments that might accompany these emails.
You can create a variety of lists to target a specific group of customers, for example customers from specific domain or buying group.
Feature
What it does
Name
Set a name for the list that you want to create.
Type
Then choose the type of list you want to create.
From orders = Specify criteria for which, or which products, the customers should have purchased during a certain period of time. You can also make selections on Manufacturer, Category or Product, as well as From and To date. For example, it is possible to create an email list for those customers who purchased a Lenovo laptop between 2010-07-01 and 2010-12-31.
From Customer groups = The Customer Groups that you have created.
From Filters = Here you can create an email list based on a filter. All customers mail addresses who have this filter are included in the list.
Grabbed emails = A list on all emails grabbed from the email grabber feature.
Free text = Here you can create a list manually.
Manufacturer
If you have selected "From orders" above you can select the current manufacturer here.
Category
If you have selected "From orders" above you can select the current category here.
From Date
If you have selected "From orders" above you can select From which date here.
To Date
If you have selected "From orders" above you can select To which date here.
Create addresses
The shop then fetches the email addresses that meet the criteria and these are displayed in the Email addresses field at the bottom of the page.
Email addresses
You can review and edit the results here after clicking "Create Addresses".
Email Grabber is an optional marketing tool, allowing you to promote signing up for further information or your latest offers. This will appear in the top right hand side of the store below the menu. If you wish to activate this feature you can switch this on from > Settings > Settings > Miscellaneous.
In this section, you add your own email server settings should you not want to use the Nettailer mail servers for emails to be sent from your store.
Setting
Setting Description
Active
Activate or deactivate this feature (deactivating will use the Nettailer mail servers by default).
Host name
Enter the host name for your mail server.
Port
Enter the port number for your mail server.
Username
Add your username to access your mail server.
Password
Add your password to access your mail server.
Default from
Set the default email address that emails from you store will be sent from.
Timeout in milliseconds
Set the timeout duration (in milliseconds) before the attempts connecting to your mail server cease.
Secure
Enable if you are using secure protocol.
Use socket factory
Enable if your mail server uses socket factory to utilities.
Here you will find settings for HTML email in general and also more specific parts such as order confirmations and product monitoring emails sent from the shop. You can customize captions, colors, fonts and add your logo.
To access HTML email navigate using the admin menu: Email>HTML email
Here you will have access to the below tabs:
These settings apply to all HTML emails sent from the shop.
Here you can set the header and footer text for the email along with selecting the font and colours contained within the email.
You can also upload your company logo to be displayed on the email.
By default, order confirmation is sent out as regular text e-mail which you will find under e-mail templates and label "orderconf". When you enable this feature for HTML, by clicking in the active box, this over-writes the regular text email and this version of HTML email will be used instead.
You can preview your current settings by entering a relevant order number and your own email address at the bottom of the page. Then click on the "Send" button. If you do not use this function, the order confirmations will be sent to the customer in text format.
You can easily add additional terms under "Terms and Conditions - PDF" which is attached to the order confirmation.
Here you can select the email subject and content for your delivery confirmation emails and add additional styling if required using the XSL file upload (it is recommended you speak to Netset if you wish to add your own styling as it may cause issues with some of the other email functionality).
You can also select additional product information to show including product forms and product ID
Here you can select the email subject and content for your delivery confirmation emails and add additional styling if required using the XSL file upload (it is recommended you speak to Netset if you wish to add your own styling as it may cause issues with some of the other email functionality).
You can also select additional product information to show including product forms and product ID
These settings apply to all HTML emails sent from the shop.
Here you can select the subject and content of your product notification emails and add additional styling if required.
Approval email notification settings are determined using this tab including the email subject and content.
Additional styling can be added using the XSL file upload. The product content displayed will be determined by the "Order Confirmation" settings.
With this function, it's possible for you to edit the mail template for a customer.
