Email Templates

Several emails are automatically generated by the shop at different times or events, such as when an order transitions from processing to dispatched. You can modify these emails by accessing them and clicking on the "Edit" option.

It is crucial to complete the email templates before launching your store. In the "contact information" section, specify the "from" email address for each mail template. This ensures that customers recognise the sender and know where to respond if necessary.

While the store emails can operate without additional content adaptations, it is recommended to add your own content, such as "Thank you for shopping with your store name," for a professional and personalised touch.

Please refrain from removing any values in the templates, as they serve a purpose, and removing them may result in consequences.

The email templates that you can edit the sender are as follows:

Description	Subject
An administrator has commented an order	An administrator has commented an order
Distributor products already exist locally	Distributor products already exist locally
Email domain change	Email domain change
Invoice mail	Invoice from $0
Logged in from new IP address	Logged in from new IP address
Mail on rejected approval	Order rejected
Mail sent when an order is set to deleted	The order was set to deleted
Mail sent when an order is set to delivered	Dispatch Confirmation
Mail sent when an order is set to partly delivered	The order was set to $1
Mail sent when an order is set to pending	The order was set to pending
Mail that is sent when the order changes to a user-defined status (not system specific)	Your order has changed status to $1
Mail to a customer when a product package has changed	One of your product packages has changed
Mail to admin when a new order has been made	A new order has been made
Mail to admin when a new return has been created	A new return has been created
Mail to admin when a product has been deleted	A product has been deleted
Mail to admin when an order has been delivered to a retailer	An order has been delivered to a retailer
Mail to admin when an order has changed	An order has changed
Mail to approver when a new order has been made	You've a new order to approve
Mail to customer at inactive registration	You have been registered at the shop
Mail to customer at registration	A new customer has registered
Mail to the customer when a return has changed	Your return has changed
Mail to the customer when an order has changed	Your order has changed
Mail to the customer when he is activated	You've been activated (Sends customer a link to create their own password)
Order confirmation to the customer	Order Confirmation
Order receipt	Order receipt
Product notification to admin	Product notification
Product notification to customer	Product notification
Product promotion back in stock	Product promotion back in stock
Product promotion out of stock	Product promotion out of stock
Quote	Quote
Quote request to admin	Quote request
Quotes have been inactivated	Quotes have been inactivated
Reset password	Reset password
Verva order	Verva order notification (NA in UK)
Warning about expired products in agreement assortments	Notification that products in an agreement assortment have expired

You are now able to create mail templates for your own order statuses with this tool.

Please Note

You may only create mail templates for "User created" order statuses. For "System statuses" you must edit its linked mail template.

Pulling order number and other data into store generated emails

You can add product name / order number into some of the the customer facing emails.

Note that depending on the template, the parameters can yield different results.

These templates are using the following parameters.

Description	Parameter
Mail on rejected approval	{0} Order number, {1} Name of approver
Mail sent when an order is set to deleted	{0} Date + Time + Comment, {1} URL link to order, {reference} customer reference, {companyName} name of company
Mail sent when an order is set to delivered	{0} Date + Time + Comment, {1} URL link to order, {reference} customer reference, {companyName} name of company
Mail sent when an order is set to partly delivered	{0} Date + Time + Comment, {1} URL link to order, {reference} customer reference, {companyName} name of company
Mail sent when an order is set to pending	{0} Date + Time + Comment, {1} URL link to order, {reference} customer reference, {companyName} name of company
Mail that is sent when the order changes to a user-defined status (not system specific)	{0} Date + Time + Comment, {1} URL link to order, {reference} customer reference
Mail to a customer when a product package has changed	{0} Bundle name, {1} Product name, {2} Article number
Mail to approver when a new order has been made	{0} Order number, {1} URL link to order
Mail to customer at inactive registration	-
Mail to the customer when a return has changed	{0} "Your return has changed", {1} URL Link to order
Mail to the customer when an order has changed	{0} Date + Time + Comment, {1} URL link to order, {reference} customer reference, {companyName} name of company
Mail to the customer when he is activated (Sends customer a link to create their password)	{0} Username, {1} URL link to create new password, {2} URL link to webshop
Quote	{1} URL link to quote, {companyName} name of company