Purchase Orders

This menu will show you all the purchase orders created in Nettailer. If you wish to see more information, click on an order to view the details.

Once you have selected a Purchase Order, you will find all the data relating to that individual Purchase order detailed here.

Field	What it means
Date	Displays the time and date this purchase order was created.
Supplier	Lists the supplier the purchase order was sent to.
Status	Shows the current status of the purchase order
Supplier order number	Displays the suppliers order number for this purchase order (this will be filled in automatically if the order was submitted online/electronically or is editable if you placed the order manually).
Administrator	Displays the name of the administrator who placed the purchase order.
External purchase order number	Allow you to add an external purchase order number (your customers PO for reference).
Purchase order cancelled at supplier	Use this checkbox to mark if you have cancelled the purchase order at the supplier.
Internal comments	Field for writing your internal comments on the purchase order.
Send update emails to customer	Allow the system to send emails to your customer as the order status changes (ON/OFF).
Allow partial delivery	Allow this order to be partially shipped (ON/OFF).
Is direct delivery	Displays if the order is being shipped directly to the customer or to the reseller.
Shipment reference	Displays any reference that was attached to the order.
Delivery address	This section displays the address this order has been instructed to ship to.
Products	This section displays all the items included on this purchase order and various information of each line.

At the bottom of the page, you have the following tabs.

Field	What it means
Messages (Tab)	Displays the messages received and the status from the supplier through each stage of the electronic order process (click on a line to see the full message and response).
Export logs	Displays the messages received and the status of any exports you have set up and processed from the shop to any connected systems (ERP, Accounts application, etc)

Quick Guide: Handling Errors on Purchase Orders

If you encounter a "Error" status when submitting an order to a supplier, follow these steps to address and resolve the issue:

1. Filter Purchase Orders: - Begin by filtering your Purchase Orders to display those with the "Error" status. - Alternatively, you can click on the specific Purchase Order in question.

2. Access Error Details: - Scroll to the bottom of the screen. - Under the "Messages" tab, locate and click on the line that corresponds to the error.

3. Review Supplier Response: - Within the error details, you will find the supplier's response and a log entry that explains the reason for the error. 4. Resolve the Error: - If the error is something within your control, proceed to amend the order to rectify the issue. - If the error requires external assistance, do not hesitate to contact the Customer Satisfaction Team for expert support.

5. Resubmit to Supplier: - Once the error is resolved, navigate back to the Purchase Order. - Click the "Send" button to resubmit the order to the supplier.

By following these steps, you can efficiently manage and resolve errors on purchase orders, ensuring a smooth and accurate transaction process without having to recreate or duplicate the purchase order.

Manually handling a failed purchase order If a purchase order is failed in communication to the supplier and you handled it manually through the suppliers web or sales team we recommend you click "Set as Sent" including adding an internal comment along the order number from the supplier.

Purchase order cancellation

If you need to cancel a purchase at supplier order we recommend updating the checkbox "Purchase order cancelled at supplier" along with adding an internal comment.

Please note that Nettailer doesn't make any cancellation at the supplier, this has to be done manually at the supplier.