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  1. Online Guide
  2. Orders

Purchase Orders

This menu will show you all the purchase orders created in Nettailer. If you wish to see more information, click on an order to view the details.

Once you have selected a Purchase Order, you will find all the data relating to that individual Purchase order detailed here.

Field

What it means

Date

Displays the time and date this purchase order was created.

Supplier

Lists the supplier the purchase order was sent to.

Status

Shows the current status of the purchase order

Supplier order number

Displays the suppliers order number for this purchase order (this will be filled in automatically if the order was submitted online/electronically or is editable if you placed the order manually).

Administrator

Displays the name of the administrator who placed the purchase order.

External purchase order number

Allow you to add an external purchase order number (your customers PO for reference).

Purchase order cancelled

at supplier

Use this checkbox to mark if you have cancelled the purchase

order at the supplier.

Internal comments

Field for writing your internal comments on the purchase order.

Send update emails to customer

Allow the system to send emails to your customer as the order status changes (ON/OFF).

Allow partial delivery

Allow this order to be partially shipped (ON/OFF).

Is direct delivery

Displays if the order is being shipped directly to the customer or to the reseller.

Shipment reference

Displays any reference that was attached to the order.

Delivery address

This section displays the address this order has been instructed to ship to.

Products

This section displays all the items included on this purchase order and various information of each line.

At the bottom of the page, you have the following tabs.

Field

What it means

Messages (Tab)

Displays the messages received and the status from the supplier through each stage of the electronic order process (click on a line to see the full message and response).

Export logs

Displays the messages received and the status of any exports you have set up and processed from the shop to any connected systems (ERP, Accounts application, etc)

Quick Guide: Handling Errors on Purchase Orders

If you encounter a "Error" status when submitting an order to a supplier, follow these steps to address and resolve the issue:

1. Filter Purchase Orders: - Begin by filtering your Purchase Orders to display those with the "Error" status. - Alternatively, you can click on the specific Purchase Order in question.

2. Access Error Details: - Scroll to the bottom of the screen. - Under the "Messages" tab, locate and click on the line that corresponds to the error.

3. Review Supplier Response: - Within the error details, you will find the supplier's response and a log entry that explains the reason for the error. 4. Resolve the Error: - If the error is something within your control, proceed to amend the order to rectify the issue. - If the error requires external assistance, do not hesitate to contact the Customer Satisfaction Team for expert support.

5. Resubmit to Supplier: - Once the error is resolved, navigate back to the Purchase Order. - Click the "Send" button to resubmit the order to the supplier.

By following these steps, you can efficiently manage and resolve errors on purchase orders, ensuring a smooth and accurate transaction process without having to recreate or duplicate the purchase order.

Purchase order cancellation

If you need to cancel a purchase at supplier order we recommend updating the checkbox "Purchase order cancelled at supplier" along with adding an internal comment.

Please note that Nettailer doesn't make any cancellation at the supplier, this has to be done manually at the supplier.

Last updated 4 months ago

Manually handling a failed purchase order If a purchase order is failed in communication to the supplier and you handled it manually through the suppliers web or sales team we recommend you click "Set as Sent" including adding an internal comment along the order number from the supplier.